Join AutogenAI – Revolutionising Bid and Proposal Writing with generative AI
AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across sectors.
Our innovation stems from a belief that language technology will revolutionise business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering bespoke AI language engines tailored to their needs, saving time, improving content quality, and boosting win rates in highly competitive markets.
We drive AutogenAI’s growth by fostering a culture where innovation and ambition thrive, building a company where everyone can have a career-defining experience. As we scale, we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions.
Job Summary:
AutogenAI is looking for an Implementation Project Manager to join our growing Project Management team. This role sits within Customer Success and is focused on delivering structured, high-quality onboarding and implementation projects for both new and existing Mid-Market and Enterprise customers.
You’ll be responsible for the day-to-day delivery of onboarding projects, coordinating timelines, aligning stakeholders, and ensuring customers are set up for successful adoption of AutogenAI. You’ll work closely with Implementation Consultants, Bid Consultants, Customer Success Managers, and internal teams to keep projects moving and customers supported.
This role reports into the PM Team Lead and is well suited to someone who already has hands-on experience delivering SaaS onboarding or implementation projects and is looking to deepen their project ownership, customer exposure, and delivery confidence within a supportive team environment.
What you’ll be responsible for:
- Project Delivery & Coordination
- Own the end-to-end delivery of onboarding and scoped implementation projects across a portfolio of new and existing Mid-Market and Enterprise customer engagements.
- Manage project timelines, milestones, dependencies, and risks to ensure smooth and predictable delivery
- Run regular customer project syncs, track actions, and follow through to resolution
- Maintain clear project documentation and plans, ensuring all stakeholders have visibility on progress and next steps
- Customer Engagement
- Act as the primary point of contact for customers during onboarding, building trusted and professional working relationships
- Confidently guide customers through onboarding phases, setting expectations and keeping momentum
- Identify when escalation or additional support is needed and work closely with the PM Team Lead to resolve issues
- Cross-functional Collaboration
- Work closely with Implementation Consultants to align training, configuration, and technical setup
- Partner with Customer Success Managers to ensure a smooth handover from onboarding into BAU
- Collaborate with Sales, Product, and Support teams to deliver a joined-up customer experience
- Frameworks & Continuous Improvement
- Deliver onboarding projects using AutogenAI’s established onboarding and change management frameworks
- Provide feedback into playbooks, templates, and delivery processes based on real project experience
- Support ongoing improvements to how we onboard customers as the business scales
What You’ll Bring to the Team:
- A customer-centric mindset, with a strong focus on delivering a smooth, positive onboarding experience
- Experience managing onboarding or implementation projects, with the ability to juggle multiple workstreams, priorities, and deadlines
- Clear written and verbal communication skills, with confidence running customer calls and providing updates to stakeholders
- Strong organisation and follow-through, with attention to detail when tracking progress, risks, and next steps
- Comfort working in a fast-paced, scaling environment where priorities can shift
- Enjoyment working cross-functionally with Implementation Consultants, Customer Success Managers, Sales, and Product teams
- A learning mindset, with curiosity around new tools, frameworks, and AI-powered platforms
Requirements:
- 2–4 years’ experience delivering customer-facing onboarding, implementation, or delivery projects within a SaaS, technology, or professional services environment
- Demonstrated ability to manage timelines, coordinate stakeholders, and drive projects from kick-off through to handover
- Comfort working directly with customers and internal teams, including escalating risks or blockers when needed
- Proven ability to manage multiple projects in parallel while maintaining attention to detail
- Strong written and verbal communication skills, with confidence facilitating meetings and documenting outcomes
- Experience working as part of a wider delivery or customer success team
- Ability to remain calm, proactive, and solutions-focused in evolving or ambiguous situations
Preferred Qualifications:
- Experience working in or alongside SaaS, digital platforms, or technology-enabled services
- Experience supporting onboarding or implementation projects for Mid-Market and Enterprise customers.
- Familiarity with user adoption, enablement, or change-related initiatives
- Experience supporting or coordinating customer training sessions, workshops, or enablement activities
- Interest in AI, automation, or emerging technologies and how they support customer workflows