- Full Time
- London, United Kingdom
- 29,261.00 – 32,313.00 £ / Year
Game Direct Ltd
Job Summary:
We are seeking a skilled Customer Service Manager to join our team. The successful candidate will be responsible for overseeing and leading our customer service team, ensuring excellent service delivery and customer satisfaction.
Responsibilities:
– Analyse customer service data to improve processes and enhance customer satisfaction
– Manage and supervise the customer service team, providing guidance and support
– Communicate with customers via various channels to address inquiries, complaints, and feedback
– Lead the team in delivering exceptional service standards
– Handle escalated customer issues with professionalism and efficiency
Skills:
– Proficient in English and Spanish languages
– Strong leadership and supervisory skills
– Ability to manage and motivate a multilingual team effectively
– Excellent communication skills to interact with customers and team members
Benefits:
- Additional leave
- Company pension
- Employee discount
- On-site parking
- UK visa sponsorship available
Experience:
- Retail sales: 2 years (preferred)
- Customer Service: 3 years (preferred)
Reference ID: Experienced customer service managers
To apply for this job please visit www.glassdoor.com.