Shield Safety Group
Manchester, England
We believe in making safety simple.
Shield Safety is the UK’s leading provider of Food Safety, Fire Safety and Health & Safety software and services. Trading since 2003, the company was founded by Food Safety and Health & Safety Practitioner Mark Flanagan, who believes in making safety simple for every business in the UK.
For the past 20 years, Shield Safety have been working with some of the largest and most respected brands in the UK Hospitality and Retail sectors, including Tesco, Revolution Bars, Interstate Hotel Group, Malmaison and Wilko Retail Ltd, and we have an impressive 95% customer retention rate. Through service-delivery and our flagship cloud-based software and companion app, RiskProof, we are helping businesses revolutionise their safety processes.
Overview:
We are seeking a detail-oriented and proactive Customer Contract and Billing Assistant to join our Finance Team. The ideal candidate will be responsible for managing customer contracts, handling billing cycles, and ensuring the seamless setup and maintenance of customer accounts across multiple systems. This role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers to resolve queries and manage the billing process.
Key Responsibilities:
Customer Contract Management:
- Validate and approve customer contracts ensuring compliance with company policies.
- Manage contract lifecycle, including setup, administration, and termination.
- Maintain accurate and up-to-date contract records in relevant systems
Customer Account Setup:
- Set up new customer accounts across multiple systems.
- Ensure all customer information is correctly entered and maintained in the database.
- Coordinate with relevant departments to ensure smooth onboarding of new customers.
Billing Cycle Management:
- Manage and set up billing cycles to ensure timely and accurate invoicing.
- Generate and distribute invoices to customers in accordance with billing schedules.
- Monitor and manage direct debit processes from initiation to completion.
Invoice and Payment Processing:
- Resolve invoice queries and discrepancies promptly to ensure customer satisfaction.
- Administer on-hold accounts and coordinate with the credit control team to resolve outstanding issues.
- Process and apply payments received, ensuring accurate and timely posting to customer accounts.
Customer Communication:
- Serve as the primary point of contact for customer inquiries related to contracts and billing.
- Proactively contact customers to clarify contract terms, billing issues, and payment status.
- Provide exceptional customer service and maintain positive customer relationships.
Credit Management:
- Assist the customer credit management team in assessing creditworthiness of new and existing customers.
- Monitor and report on overdue accounts, recommending actions to mitigate financial risk.
- Support the implementation of credit control policies and procedures.
Qualifications:
- Education: Bachelor’s degree in Finance, Business Administration, or a related field preferred.
- Experience: Minimum of 2 years experience in a similar role, preferably within a finance or accounting department.
Skills:
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Proficiency in using accounting software and Microsoft Office Suite (Excel, Word).
What We Offer
Continued training and development is key for all members of our team. A tailored training and induction plan is developed for each new starter to help them get up to speed on everything they need to know. For those who like variety, there will be many opportunities to get involved in various projects across departments, and we fully support regular CPD in order to help everyone reach their full potential.
At Shield Safety, we have worked closely as a team to develop an enhanced benefits package that benefits everyone. All of our colleagues benefit from flexible working hours, birthdays off, remote working options for those who are office-based and we also offer a generous holiday allowance so you can make the most out of your time off. As well as all this, we also provide an enhanced pension scheme, enhanced maternity & paternity leave, health cash plan, financial support and much more to support the health and overall wellbeing of our colleagues.
We are a social bunch and our Social Committee organise regular events and get-togethers to encourage friendships, meet new people and have fun together (both in-person and remotely depending on each person’s circumstances).
Our offices are in the heart of Manchester’s Northern Quarter surrounded by bars, restaurants and music venues. Public transport of all kinds is just a short walk away and close-by there’s plenty of affordable parking. Our culture is passionate, collaborative and diverse and we enjoy working in a relaxed, dress-down environment where dogs are more than welcome.
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sick pay
- Transport links
- UK visa sponsorship available
- Work from home
Schedule:
- Monday to Friday
- No weekends
Experience:
- Accounts Receivable: 2 years (preferred)
Work Location: Hybrid remote in Manchester