I-link Solutions UK Ltd
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Process improvement
Analysis skills
Microsoft PowerPoint
Microsoft Office
- Business analysis
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IT
Communication skills
- Software troubleshooting
Job Overview
We are seeking a highly motivated and detail-oriented Business Support Analyst to join our team. This role is ideal for recent graduates or early-career professionals looking to grow in the field of business support analysis. As a Business support Analyst, you will work closely with stakeholders to analyze business requirements, identify opportunities for improvement, and support the successful implementation of solutions.
Duties
Technical Support:
- Provide frontline technical support to resolve hardware, software, and network issues.
- Troubleshoot IT-related problems impacting business operations.
- Coordinate with IT teams to resolve system outages and implement preventive solutions.
System Maintenance and Monitoring:
- Perform regular maintenance on business software and hardware, ensuring updates and patches are applied.
- Monitor system performance and proactively address potential issues.
- Manage data backup and recovery processes in coordination with IT teams.
Business Process Support:
- Collaborate with business teams to understand workflows and suggest improvements.
- Provide recommendations on software, tools, or processes to enhance productivity.
- Ensure integrity and security of business data.
Reporting and Documentation:
- Develop and maintain reports on system performance, downtime, and IT support ticket metrics.
- Document troubleshooting procedures and solutions for recurring issues.
Vendor and Stakeholder Management:
- Liaise with external IT service providers or software vendors for timely service delivery.
- Act as a bridge between business units and IT teams to ensure seamless communication. detail.
Technical Skills: Proficiency in IT systems, business software, and troubleshooting.
Analytical Skills: Ability to analyze business processes and identify areas for improvement.
Communication Skills: Strong verbal and written communication to interact with stakeholders.
Problem-Solving: Strong problem-solving abilities to address technical and business challenges.
Education: A bMaster’s degree in Business, IT, or a related field is often preferred.
What We Offer
- Competitive salary and benefits package.
- Training and mentorship opportunities to accelerate your career growth.
- A collaborative and inclusive work environment.
- Exposure to exciting projects with leading clients.
Job Types: Full-time, Permanent, Graduate
Pay: £33,000.00-£38,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Sick pay
- UK visa sponsorship
- Work from home