£21k – £24k per annumEstimated
NHS
East Kent Hospitals University NHS Foundation Trust
The People & Culture Help Desk sits at the heart of the People Services Team here at East Kent. Providing first line support and excellent customer service to Trust colleagues, candidates and external customers. The Help Desk is contactable via phone or our incident reporting system and receives queries relating to workforce systems, recruitment, employee relations, payroll, e-Learning, wellbeing, staff benefits and more. Working closely as a team to achieve targets and meet KPIs, supporting the resolution of a variety of questions or escalating more complex queries to second line teams. This role is a great introduction to the NHS and People & Culture.
The Help Desk is committed to supporting positive culture and wellbeing and can signpost and offer advice or assistance for many aspects of your physical, mental health and wellbeing needs.
Main duties of the job
The People & Culture Help Desk provides the Trust with a single point of contact for all People related queries. The team provides access to and maintains the Employee Staff Record (ESR), Rostering and Expenses systems, assists candidates with pre-employment checks, signposts to policies and toolkits, updates e-learning, responds to reference requests, supports with the administration of honorary contracts and clinical attachments, and assists with pay amendments. We have a wealth of knowledge to provide first line support to colleagues, prospective employees and other customers, demonstrating first class customer service, ensuring queries are answered quickly or escalated to specialist teams; we make a difference to our people.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job responsibilities
Strong written and verbal communication, digital literacy, goal orientation, attention to detail, self-motivation, and enjoyment of working in a fast-paced team are skills required for this role. The post holder must also be able to work effectively under pressure to meet deadlines and be resilient to deal with all queries confidently. Therefore, prioritizing your workload is important as day-to-day tasks can vary. Training on how to use our systems will be provided as part of your first 6 weeks within the team, and there will be an expectation to participate in continuous service improvement and develop your own learning.
Person Specification
Qualifications and Training
- A-Levels or equivalent
- Educated to degree level
- Level 5 or 7 CIPD Qualification, ECDL, or other ICT qualification
Skills and Experience
- 2 years’ experience in an administration role
- Previous experience in a customer service environment
- Highly computer literate with good keyboard skills, specifically in Microsoft Office
- Good interpersonal skills, able to communicate sensitive information at all levels
- Ability to manage time effectively and work well under pressure
- Previous NHS experience
Personal/professional attributes
- Inclusive
- Respectful
- Ability to deal confidently with confidential/sensitive information
- Polite and tactful telephone manner
- Enjoyment of working in a busy office environment and ability to work well under pressure.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.#J-18808-Ljbffr
Health Visitor
£35k – £48k per annumEstimated
NHS
We are looking for an enthusiastic Health Visitor to join our friendly team based in Woking and covering the Woking Borough of Surrey.
The post holder will be a member of the 0-19 public health team delivering an evidenced based and needs led service for children, young people and their families in line with the Healthy Child Programme (HCP). Supported by the clinical team lead, the post holder will carry continuing responsibility for the assessment of health needs, including the development, implementation and evaluation/audit of evidence based interventions.
Golden Hello eligible! A Golden Hello payment of £2000 (£1000 upon commencement and a further £1000 following successful completion of a six month probation period) will be made, provided that the eligibility terms are met.
UK Visa and Immigration Sponsorship: Please note that we do not offer UKVI sponsorship for these posts, and so all applicants require a current right to work in the UK.
Main duties of the job
- Work collaboratively with the skill mixed health visiting team to ensure equity of service provision, promoting good practice and the sharing of resources.
- Prioritise own work in line with areas of highest risk or client groups with greatest health need, delegating other work to the wider skill mixed team whilst providing the team with supervision and support.
- Facilitate good team working, through effective leadership skills delegating and supervising the work of a skill mixed team to ensure efficient delivery of the 0-5 HCP.
- Assist in meeting public health targets e.g. teenage sexual health, accident prevention, breastfeeding, immunisation, smoking cessation and obesity.
- Undertake continued responsibility for the management of a caseload.
- Build and develop good working relationships with children’s centres, midwifery, GP practices and the wider multi-disciplinary team.
- Work collaboratively with all relevant agencies to influence/develop policies which will enhance health.
- Make Every Contact Count with children and their families in a variety of community settings e.g. home, children centres, nurseries.
- Identify and support children and families who have unmet health needs, providing support and targeted interventions and where necessary referring to specialist services.
About us
CSH Surrey are part of the NHS and are Surrey’s largest and longest established NHS community services provider, so our 1500+ employees get NHS pay and pensions, and also receive the Fringe High-Cost Allowance of 5%.
Our staff enjoy excellent training and development opportunities, including the care certificate, apprenticeships, numeracy and literacy courses, access to the Nursing Associate programme, and a wide variety of management and leadership courses and programmes.
We CARE about our staff through our values of Compassion, Accountability, Respect and Excellence. Our active employee council called The Voice, elect employee representatives to ensure colleagues’ voices are heard at Board level. CSH is a diverse organisation; if you are a passionate, person-focused individual then apply to join CSH Surrey today!
We welcome candidates from all backgrounds who meet the essential criteria of the job you are applying for and if you require any reasonable adjustments, please contact the named individual for this advert, or our recruitment team.
Job responsibilities
The post holder will be a member of the 0-19 public health team delivering an evidenced based and needs led service for children, young people and their families in line with the Healthy Child Programme (HCP). Supported by the clinical team lead, the post holder will carry continuing responsibility for the assessment of health needs, including the development, implementation and evaluation/audit of evidence based interventions. She/he will take responsibility for ensuring the quality and standard of care and delivery of a service to improve outcomes for children and families. The post holder will participate in delivering a universal core service, and provide targeted interventions, to address health inequalities, where necessary referring to specialist services. This role will also include safeguarding responsibilities, mentorship of students (pre and post registration), line management of a skill mixed 0-19 team and staff appraisals.
Principal duties to include:
- Work collaboratively with the skill mixed health visiting team to ensure equity of service provision, promoting good practice and the sharing of resources.
- Prioritise own work in line with areas of highest risk or client groups with greatest health need, delegating other work to the wider skill mixed team whilst providing the team with supervision and support.
- Facilitate good team working, through effective leadership skills delegating and supervising the work of a skill mixed team to ensure efficient delivery of the 0-5 HCP.
- Assist in meeting public health targets e.g. teenage sexual health, accident prevention, breastfeeding, immunisation, smoking cessation and obesity.
- Undertake continued responsibility for the management of a caseload.
- Build and develop good working relationships with children’s centres, midwifery, GP practices and the wider multi-disciplinary team.
- Work collaboratively with all relevant agencies to influence/develop policies which will enhance health.
- Be responsible for organisation, prioritisation and planning of health promotion activities, by assessing local health needs and promoting key health topics to meet All our health 2016 DH targets.
- Where appropriate work with Children and Family Health Surrey (CFHS) Nurse prescribing lead to prescribe in line with local and national policy guidelines.
- Make Every Contact Count with children and their families in a variety of community settings e.g. home, children centres, nurseries.
- Undertake well child clinic sessions within agreed venues and children centres.
- Assist in the planning and where appropriate in the delivery of continence assessments.
- Identify and support children and families who have unmet health needs, providing support and targeted interventions and where necessary referring to specialist services.
- Participate in prevention and early detection of all categories of abuse in all age groups.
- Take appropriate action in cases of suspected or actual child abuse, working within Surrey safeguarding children’s code of practice and procedures.
- Attend child protection conferences/core groups as required and contribute to the development of the protection plans and decision making processes, within the multi-agency setting.
- Participate in safeguarding supervision.
- Ensure that clear concise reports are written and that organisational record keeping guidelines are adhered to.
- Assist in research, participate in clinical audit and evaluation of service including the monitoring of records of others within the 0-19 team.
- Undertake health needs assessments for children who are looked after.
- Support and attend group clinical supervision as per organisation policy.
- Actively participate in steering groups to develop HV practice guidelines.
- Supervise junior members of the skill mixed 0-19 team as directed by the Clinical Team Lead and undertake junior staff Personal Development Review (PDR) appraisals and direct line management.
- Contribute to the pre and post registration opportunities made available to students across CFHS, which may include supervision of student practice placements.
- Assess practice competencies of junior staff members, contributing to their training and development needs.
- Participate in meetings as appropriate.
- Be prepared to be flexible within contracted hours.
- Work in accordance with the needs of the service, undertake other duties as required within current skill set.
Person Specification
Qualifications
- Registered nurse (RN1)/ Registered Midwife Health Visitor
- Current NMC registration part 3 register Nurse prescriber (V100)
- Registered nurse child branch
- Child protection supervisor
- Clinical supervision facilitator
- Solihull Approach trained
Experience
- Evidence of personal development and acquisition of transferable skills relevant to the job description.
- Understanding of current issues affecting the NHS and the children and families public health agenda.
- Experience of initiating and participating in clinical audit and research.
- Experience of working within multi-disciplinary teams.
- Ability to understand key element of change management in relation to children’s community public health services.
- Previous experience of leadership within a skill mixed team.
- Recent relevant experience of working with children and families.
- Completion of safeguarding modules.
Knowledge and skills
- Ability to prioritise own and team’s workload and demonstrate ability to delegate work appropriately.
- Track record of broad clinical skills demonstrated through personal development.
- Teaching and facilitation skills able to develop, establish and maintain positive relationships with both internal and external partner agencies.
- Work under pressure and demonstrate ability to change priorities at short notice.
- Excellent verbal and written communication skills.
- Ability to recognise and respond appropriately to children and their families in challenging situations.
- Experience of working within a multi-agency team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£39,205 to £47,084 a year, includes 5% HCAS, Pro Rata.#J-18808-LjbffrShow more