We are looking for a practical, reliable and genuinely customer-focused Home Installation Technician to join Lilli.
This is a field-based role initially covering South East London. You will travel to customers’ homes to install, set up and occasionally remove Lilli home monitoring equipment, ensuring everything is working correctly.
Our customers are often older or vulnerable individuals. This role requires more than technical competence — it calls for patience, empathy and a calm, reassuring approach. You will be welcomed into people’s homes, sometimes at sensitive moments in their lives. It’s important that you are respectful, professional and able to explain technology clearly and confidently.
This is not just about fitting equipment — it’s about leaving someone feeling safer and more confident in their own home.
Requirements
- Install Lilli equipment safely and efficiently in customers’ homes
- Test all hardware and software before leaving site
- Troubleshoot basic connectivity and setup issues
- Configure mobile apps (iOS/Android) for family members
- Pair and provision IoT devices
- Carry out safe mounting (minor drilling and modifications)
- Remove or replace equipment when required
- Log accurate installation notes in HubSpot CRM
- Report incidents promptly and in line with company guidelines
- Manage your daily installation schedule
- Maintain installation stock and equipment
- Share customer feedback with the wider Lilli team
About You
- Understanding of routers, SSIDs and basic home networking
- Confident installing internet-connected devices
- Practical and hands-on with strong attention to detail
- Clear and reassuring communicator
- Comfortable working independently
- Basic electrical safety awareness
Desirable
- Experience with assistive technology
- Experience installing home automation or alarm systems
- Experience working in emotionally sensitive environments
- Safeguarding training (Level 1 minimum)
- Knowledge of GDPR and data protection
Requirements
- Full UK driving licence and own vehicle
- Willing to undergo DBS background check
- Trustworthy, calm and professional
- Customer-first mindset